Frequently asked questions

Shipping is free. Please check our shipping policy for more information.

We offer worldwide shipping, but please note that there are select countries where delivery may not be possible at present.

We offer delivery to pick-up points in the Netherlands, Belgium, Germany, and Denmark. Ordering from another country? If you're not at home during an unsuccessful delivery attempt, some carriers may automatically deliver your parcel to a nearby pick-up point. With certain carriers such as FedEx, you might even be able to redirect your delivery to a pick-up point via the tracking link once your order is on its way. Make sure not to enter a pick-up point address as your shipping address during checkout, as this may prevent you from collecting your order. In these cases, we won't be able to resend it.

As soon as your order ships, you'll receive an email with a tracking link, so you can follow your Cauca parcel.

Once your order is placed, we will immediately start with fulfilling it in order to provide you with the fastest delivery time possible. Therefore, your order cannot be changed once it is placed.

We always send an automatic confirmation email right after you place your order. This email includes your order number and a summary of your purchase. If you haven’t received it, make sure to check your spam or junk folder — it often ends up there. Still can't find it? Feel free to contact us and we’ll be happy to help.

At Cauca, we ship all orders from our distribution centre in Berkel en Rodenrijs, the Netherlands, and international warehouse in Italy, which allows us to deliver efficiently across the world.

At Cauca, we want you to feel confident in every piece you wear. If you're not completely satisfied with your purchase, you can start a return or exchange within 30 days of receiving your order through our returns portal. To be eligible, items must be in original condition with tags attached. We believe in mindful shopping — repeated trial-and-return orders impact sustainability. For any product issues or quality concerns, feel free to reach out to us directly.

Returning or exchanging is easy. Every return or exchange starts online: enter your order number and email in our returns portal and follow the instructions. Returns and exchanges are free within the Netherlands, Belgium and Germany, unless the item was bought during a promotion or sale; in that case, return shipping is at your own cost. From other countries, return costs are not covered. Unable to submit your return online? Write to us at info@delcauca.com.

After submitting your return or exchange request, you’ll receive a return barcode or label by email — but only if the item was purchased at full price without any discounts or promotions. Once we’ve received your return, we’ll process it as quickly as possible. For exchanges, the new product is shipped by placing a new order — this allows us to send it out smoothly as part of a regular shipment.

If it’s a refund, the amount will be returned to your account within 10 business days. You’ll receive a confirmation email in both cases.

At Cauca, you can pay safely and easily using iDEAL, Klarna (Pay Later), PayPal, Apple Pay, Google Pay, Bancontact, EPS, Shop Pay, and major credit cards like Visa, Mastercard, and American Express. Please note: available payment methods may vary depending on your country.

If you haven't done so yet, you can sign up for our newsletter to receive a 10% welcome discount. At times, we do offer certain promotions or discounts, which we also communicate via our newsletters.

Cauca designs tailored clothing for men who want to look sharp and feel confident. Our pieces have a slim fit — not too tight, not too loose — crafted to give you a serious, well-put-together look. We recommend choosing the size you normally wear. Prefer a more relaxed fit? Then we suggest ordering one size up.

Every item is designed in-house by Cauca, following European fit standards for the perfect balance of comfort and structure.

Most product pages show a size chart and the model's height and size. Compare the measurements with a piece you already own. For other pieces, write to us and we'll help you choose.

Should your preferred size or desired length not be offered right now, please note that we take feedback from our customers into account to inform any potential expansion of the sizes and lengths we offer. You can provide this feedback to us in the case of a return by selecting the respective reason for the return, by leaving a comment, or by directly reaching out to our customer service team. We also recommend subscribing to our newsletter, so that you can stay informed on product news.

Please note that for every Cauca product, a different fit may apply. We therefore always recommend checking the size chart if you're interested in purchasing a new type of Cauca product.

We carefully select high-quality materials, including organic cotton and recycled fibres. You'll find the composition of each piece in the Description on its product page.

To keep your Cauca pieces in top condition, we recommend following the care instructions provided on each product page and on the wash care labels inside every garment. These guidelines are tailored to each item, so you can preserve the quality, fit, and feel for as long as possible.

No — as long as you follow the care instructions, your Cauca pieces won’t shrink. We use a pre-shrink process, where the fabrics are treated before sewing. This ensures the garment retains its size and fit after purchase. It’s a more expensive production method, but it sets us apart from other brands — and guarantees you receive high-quality clothing that fits just right.

Take good care of your garments and you'll enjoy them for years. Each product page includes the care instructions, and after your purchase you'll receive an email with care tips for your piece.

Cauca is available exclusively online, here. We don't have any physical stores yet. Questions about sizing or a specific piece? Write to us and we're happy to help.

We work closely with trusted production partners in Portugal and Italy. We select each supplier carefully and maintain long-term relationships built on quality and craftsmanship.

On Instagram, Facebook and WhatsApp, our accounts always carry a blue verification tick. If you don't see it, it's not us. Come across a website or ad using our photos or products without permission? Please let us know at info@delcauca.com. It helps us protect our brand and our community.

At Cauca, slow fashion means choosing quality over quantity. We design timeless pieces with care, using premium materials and responsible production methods. Each item is made in limited quantities — often by hand in Italy or Portugal — so there’s no overproduction or waste. Slow fashion is about buying less, but better. Clothing that lasts for years, not just a season. It’s our way of respecting both the people who make our clothes and the customers who wear them.

Our mission is to spread positive impact through everything we do. We aim to create standout designs, deliver exceptional service, and make thoughtful choices that benefit both people and the planet. As a clothing brand, we take full responsibility for our actions and their impact. We're committed to continuous improvement — adding value for everyone who connects with Cauca, while keeping our environmental footprint as small as possible